Order Processing
Please allow 1–2 business days for us to carefully pack and process your order. You can expect an email within 1–3 business days letting you know your package is officially on its way!
Local Pickup & Delivery
We do not have a traditional storefront; we operate out of our converted garage here in Baker City.
- Local Pickup: Selected orders may be picked up locally if arrangements are made in advance—usually following a festival or local event.
- Local Delivery: If you are within 50 miles of us, you may be eligible for local delivery. During checkout, enter your address and choose the shipping option. If your address qualifies, the delivery option will appear. Orders are typically delivered the next day we are open.
- Notification: When your order is ready, we will reach out via email (and phone, if you provided a number) to coordinate.
Domestic Shipping Rates
At this time, we only ship within the United States. Shipping charges for your order are calculated in real-time and will be displayed clearly at checkout.
Refunds, Returns, and Exchanges
We want you to be happy with your tools. We accept returns up to 14 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount, minus the shipping costs for the return.
- Damaged Items: If your order arrives damaged, please email us as soon as possible at webmistress@thorn-hedge.com with your order number and a photo of the item. We handle these on a case-by-case basis and will always work toward a satisfactory solution.
Behind the Hedge:
“Because we run a lean operation from our home base, these 1–2 day processing windows help us ensure every item is checked, packed securely, and sent out correctly the first time. If you have any questions about an order, just reach out—we’re here to help.”
If you have any further questions, please don’t hesitate to contact us at webmistress@thorn-hedge.com