The 14-Day Window

We want you to be satisfied with your purchase, but we do have a 14-day limit for returns. If 14 days have passed since your purchase date, we unfortunately cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To process your return, we require your name and order number. Please do not send your purchase back to the manufacturer.

Partial Refunds: There are certain situations where only a partial refund may be granted:

  • Media: Any book with obvious signs of use, or any CD, DVD, VHS tape, software, or vinyl record that has been opened.
  • Condition: Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
  • Timing: Any item that is returned more than 30 days after delivery.

Non-Returnable Items:

  • Perishables: Flowers, herbs, and botanicals.
  • Personal Care: Sanitary goods, health items, or opened oils.
  • Digital: Gift cards and downloadable products.

The Inspection Process

Once your return is received, we perform a manual inspection to ensure the item is in resalable condition. We will send you an email to notify you that we have received the item and, following our review, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Exchanges & Damaged Goods

We only replace items if they are defective or damaged upon arrival and a replacement is currently available in our inventory. Because we carry many limited-edition, rare, or discontinued items, a direct exchange may not always be possible.

In cases where a replacement is unavailable, we will work with you on a case-by-case basis to find a satisfactory solution or issue a refund. If you need to inquire about an exchange, please email us at webmistress@thorn-hedge.com.

Gifts

  • Marked as a Gift: You’ll receive a gift credit for the value of your return. Once the item is received, a gift certificate will be mailed to you.
  • Not Marked as a Gift: The refund will be sent to the original purchaser.

Shipping Your Return

To return your product, please mail it to: The Thorn Hedge, 2775 Main St, Baker City, OR 97814

You are responsible for paying your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from that amount. We recommend using a trackable shipping service for more expensive items; we cannot guarantee that we will receive your returned package.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account, then contact your credit card company and your bank. If you’ve done all of this and still haven’t seen your refund, reach out to us at webmistress@thorn-hedge.com.

NEED HELP?

Contact us at webmistress@thorn-hedge.com for questions related to refunds and returns.