ORDER PROCESSING:
Please allow 1-2 business days to process your order. Expect an email within 1-3 business days to let you know your order is on the way!
LOCAL PICKUP or DELIVERY
Selected orders may be picked up locally, if arrangements are made in advance (usually after a festival or other event). We do not have a store front, and we operate out of our converted garage.
If you are local to Baker City, you may request delivery. During checkout, enter your address and choose the ship option. Click the “continue to shipping” button. Local delivery is available for addresses within 50 miles of us. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email and a phone call, if you provided your phone number.
DOMESTIC SHIPPING RATES AND ESTIMATES:
We do not ship outside of the United States at this time.
Shipping charges for your order will be calculated and displayed at checkout.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at webmistress@thorn-hedge.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at webmistress@thorn-hedge.com